Terms & Conditions

We’ve kept them as short, simple and easy to understand as possible.

  • YOUR PEAK SUBSCRIPTION COVERS THE COST OF ALL SUBSCRIPTION FEATURES, NOT JUST SESSIONS.

    If you miss a session, you will still be charged to cover the cost of other subscription features. We are actively looking to expand subscription features in the coming weeks. New features will come at no additional cost.

    To view all current features, click here

  • Session subscription payments are taken on Monday’s at 11am GMT.
    - Every week for those with a weekly subscription.
    - Alternate Monday’s for those with an ‘every 2 weeks’ subscription and so on.

    • All subscription payments are billed as recurring payments. We’ll help you set this up after your first session.

    • When setting up your payments, please choose a card that will have funds on Monday mornings at 11am GMT.

    • Payment failure process;
      1st failure: We’ll try again in 1 hour.
      2nd failure: We’ll email you with a reminder and try again tomorrow.
      3rd failure: We’ll pause your subscription and charge a £5 admin fee to restart your subscription.

  • Before sessions, we’ll send you reminders via text and email;

    5 Day Reminder (text or email)
    1 Day Reminder (text or email)
    Day of session Reminder (text or email)

    Please don’t rely on these reminders, we highly recommend setting up your own phone reminder.

    We often plan sessions days in advance, so if you can’t make a session, please let us know as soon as possible so we can reschedule your session to a time that works for you. We want you to get the most out of your subscription!

  • If you’re going away for more than 2 weeks and won’t be able to have your session(s) we will reduce your subscription fee to £10.
    The benefits of this and not completely stopping your subscription are;

    1) Avoid admin restart fee.
    2) Maintain access to all other subscription features.
    3) Support PEAK’s long term sustainability.

  • Payment restart fee: charged after 3x failed payments.
    £5.00

    Subscription restart fee: charged if you would like to pause your subscription for a short period e.g. for a summer vacation/holiday.
    £15.00

    We really don’t like enforcing these fees and we only have them to try and prevent those who consistently miss payments. Please talk to us and we’ll make sure you’re not charged. We love to help!